tag:blogger.com,1999:blog-6689508448057019823.post7646965536258947387..comments2023-10-31T11:27:13.327-04:00Comments on Camillaknits: Gnashing of teethcamillaknitshttp://www.blogger.com/profile/00245673986722217155noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-6689508448057019823.post-72786777451460871842008-06-21T11:48:00.000-04:002008-06-21T11:48:00.000-04:00I find it ironic that Embarq took the time to post...I find it ironic that Embarq took the time to post a message at your blog, to try to smooth over the poor customer service, instead of either a) having good CS in the first place, or b) contacting you directly to take care of it. Hollow.Annaleahttps://www.blogger.com/profile/12964274663555911996noreply@blogger.comtag:blogger.com,1999:blog-6689508448057019823.post-58077363715964138282008-06-16T13:02:00.000-04:002008-06-16T13:02:00.000-04:00Hello camillaknits,This is a message from Lamont w...Hello camillaknits,<BR/><BR/>This is a message from Lamont with Embarq Customer Support. I want apologize to you for your frustration with the hold times and the lack of support you experienced with Embarq. We try to resolve issues over the phone through troubleshooting to reduce your downtime. Certainly storm damage from lightning is an issue that does happen, and can cause DSL modems to get "fried" and need replacement. In the case of modem replacements, we will send those out with next day air priority so you can get back online as fast as possible. If that is too long of a time to wait, we give the customer the option of picking one up at a local Embarq store the same day, but it is certainly not a requirement of our customers to do so. Typically sending a technician out can take up to 24 hours or longer (2 business days in your case), and we want to be sure we are giving you, the customer, the best and fastest resolution possible. Sometimes, even when an issue seems obvious, we still want to be sure that your issue get resolved properly, in the fastest time possible, and fixed the first time so you can enjoy the service without having to call back for further assistance. In the situation of having a "socket" error, this is actually a software error within Windows that could be a relatively easy fix of just a few minutes by running some repair tools within Windows over the phone. Running the diagnostic tools that we do assists us in being sure we are providing the right resolution to you as a customer. I am glad that the issue is being resolved and will do all that is possible to resolve any other concerns you may have. Please reply to the following email address with your phone number and I will research when the technician was due to arrive. We strive for complete customer satisfaction and with your help we can improve our service. Thank you for using Embarq, your complete communications solution.<BR/><BR/>Lamont L.<BR/>Embarq Customer Support<BR/>embarq_lamont@embarq.com <BR/>For additional support please visit www.embarq.com/freetv or call 1-877-646-3282<BR/>Voice | Data | Internet | Wireless | EntertainmentEmbarq_lamontlhttps://www.blogger.com/profile/04730121266332840428noreply@blogger.comtag:blogger.com,1999:blog-6689508448057019823.post-821050196083603272008-06-14T23:40:00.000-04:002008-06-14T23:40:00.000-04:00Oh darlin...don't EVEN get me started on Embarq......Oh darlin...don't EVEN get me started on Embarq...Thimbleannahttps://www.blogger.com/profile/03650582809426872051noreply@blogger.comtag:blogger.com,1999:blog-6689508448057019823.post-66365361439020797802008-06-14T09:59:00.000-04:002008-06-14T09:59:00.000-04:00I feel your pain! I don't know what it is about p...I feel your pain! I don't know what it is about phone companies. <BR/><BR/>I have this theory that in order to get hired as a "customer service" person, they put you in the room with ten quietly playing children and a box of sleeping puppies, and the only way you can get a job is by making every child cry. How many puppies you manage to kick decides what your supervisory level is.<BR/><BR/>Wow. I REALLY need a cup of coffee.CraftRagehttps://www.blogger.com/profile/16192831794446148405noreply@blogger.com