I have just had the privilege of frittering away several minutes of my life on hold with the Borg that is Franklin's local phone company, Embarq. Now, aside from the sheer corniness of the new-fangled spelling (all aboard for 'whole-word' learning... you too can look like an idiot), the amount of time spent on hold (16 minutes), and the grating, tinny music they subjected me to, it was the utter lack of assistance I received when I finally got to "Tim" that has my blood pressure up.
I calmly explained what had happened when the lightning struck yesterday, and told him exactly what "computer" had told me... that the Internet connection was disabled due to a "socket failure". I asked if he thought a technician could come and check the wiring, and have a back-up modem ready to install, if that was what had fried.
Well, don't you know he had to 'run a diagnostic' first to tell me exactly what I told him, then asked me if I couldn't just go to "the Embarq store" (wherever the hell that is) and swap out the modem myself.
Oh, sure, cupcake. That's precisely why I pay the super-expensive BUSINESS phone rates on my bill, bought the back-up line insurance, and wasted twenty-three minutes of my life this morning with your horse-ass...
They're coming to fix it on Tuesday. "Tim" couldn't say for sure if the repair man would be equipped with a replacement modem or not. I almost can't take the anticipation.
eta: the Boris has again posted. This proves two things. 1.) He does sometimes pay attention when I tell him a humorous anecdote, and 2.) Drunk-dialing is always funny, though it can become someone's blog post title.